Support
Frequently Asked Questions
Answers to the most common questions about our products, services, and operations — with direct links to relevant products.
What types of chemicals do you supply?
We supply a comprehensive range of oilfield and industrial chemicals including rig wash detergents, degreasers, corrosion inhibitors, scale inhibitors, water treatment chemicals, tank cleaners, drilling chemicals, and specialty solvents. Our product catalog includes over 60 SKUs across 10 categories.
Can you provide custom chemical formulations?
Absolutely. Our team of chemists can develop custom formulations tailored to your specific operational requirements. Contact us with your specifications and our R&D team will work with you to create the optimal solution.
What is your minimum order quantity (MOQ)?
Our MOQ varies by product. Standard packaging is available in 25L, 50L, 210L (drums), and 1000L (IBC) containers. For custom formulations, please contact our sales team to discuss your requirements.
What are your payment terms?
We offer flexible payment terms including advance payment, letter of credit (L/C), and credit terms for established customers. Please contact our sales team to discuss payment arrangements.
How do I request a quote?
You can request a quote through our contact page, WhatsApp (+971 509524355), or by emailing info@abudhabichemicals.com. Please include the product name, quantity, and delivery location for the fastest response.
Do you deliver outside the UAE?
Yes, we deliver across the GCC region including Oman, Saudi Arabia, Kuwait, Bahrain, and Qatar. We also serve customers in Iraq, India, Pakistan, and East Africa. Shipping terms and delivery timelines vary by destination.
How quickly can you deliver?
For in-stock items within the UAE, we typically deliver within 24-48 hours. International shipments and bulk orders may require 5-10 business days depending on the destination and order volume.
Do you provide Material Safety Data Sheets (MSDS)?
Yes, we provide MSDS/SDS documentation for all our products. These can be requested through our contact form or by reaching out to our technical support team directly.
Do you offer technical support?
Yes, our technical team provides full support including product selection guidance, dosage optimisation, compatibility testing, and on-site consultation for complex applications.
Are your products environmentally compliant?
Many of our products meet IMO, OSPAR, and regional environmental standards. We offer biodegradable and eco-friendly alternatives across several product categories. Specific compliance certifications are available upon request.